Policies


Paddocks Paws Dog Grooming will provide your dog with the best care and grooming experience as possible. We will do our best to meet your specific grooming requirements. Please bear in mind that sometimes when you want your dog groomed a particular way it may not always be possible to have it exactly how you would like, what we can do will depend on your dog’s coat condition. We will try out hardest to get the groom as close to or exactly how you would like, but sometimes it isn’t possible in that particular grooming session.


If you have any queries or questions regarding any of the policies or there are some issues which are not listed and you would like to discuss this, then please do not hesitate to contact me. This way we can discuss issues and I can put your mind at rest for any worries or concerns that you may have.


De-Matting Policy

Excessive Grooming Policy

Cancellation Policy

Old Age Dog’s Policy (OAD)

Muzzles Policy

Veterinary Treatment Policy

Understanding Nervous/Rescue/Troubled Dogs Policy

Puppies Policy

Bitches in Season Policy

Complaints Policy

Late Collections Policy



De-Matting Policy


It is not our job as dog groomers to de-matt your dog, therefore there should be a home grooming routine in place to ensure your dog doesn’t become matted. Should your dog come to the salon matted, they will either be clipped right off (this may not be the look you want for your dog as they will look very different, but sometimes a clip off is the only option) or I will de-matt your dog for you, but this will come with an extra charge of £2 for every 10 minutes I spend de-matting your dog on top of the original grooming price. Before any work begins on your dog the options will be discussed with you and you will sign a consent form to show you agree to what we have decided together.


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Excessive Grooming Policy


If your dog requires more than 4 hours grooming in one session due to excessive matting or an overdue appointment. I then reserve the right after 4 hours of grooming to stop and re-book your dog in for a return visit to complete the groom. If you need to re-book your dog in due to the excessive amount of grooming needed, there will be a £10 extra charge on top of your original price for the groom. 4 hours grooming is enough for any dog in one day.


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Cancellation Policy


We require 24 hours’ notice for the cancellation of an appointment. If you miss an appointment then you will be charged £10. This can be paid by popping in with the money or when you next decide to book in for an appointment. You will not be charged in extenuating circumstances.


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Old Age Dog’s Policy (OAD)


Any dog that comes to me to be groomed and is over the age of 10 will only have grooming done to it that it will tolerate. All aspects of grooming that have been discussed before work begins will be attempted, but may have to stop half-way through due to there being too much stress caused to your dog. Stress will not be caused for your dog as it isn’t necessary, we want them to enjoy their groom as much as possible and to try and relax because at the age of 10+ we don’t want to be causing them to become nervous or scared.


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Muzzles Policy


Any dog that attends a grooming session at Paddocks Paws Dog Grooming that is deemed to be unsafe or aggressive will result in being muzzled; this is for my safety. A muzzle will not be used if specifically requested not to do so by the owner. Some dogs may not tolerate a muzzle. Whatever the problem may be, all work as discussed prior to the grooming session beginning will be attempted but may not be completed due to the dogs behaviour, this will only happen if the dogs behaviour becomes so much so that it poses injury or risk to myself or the dog.


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Veterinary Treatment Policy


It must be agreed and clearly understood whilst every care and attention is given to your dogs’ whilst in our care; we take them in at the owner’s risk. Our main concern is the welfare of your dog. In the unlikely event of illness or injury a vet may be sought, and unless it can be clearly shown that we are liable for any cause of injury or illness, all costs shall be at the owner’s expense.


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Understanding Nervous/Rescue/Troubled Dogs Policy


With all dogs, it only takes one bad experience to make them nervous and scared for a very long time. They can be mistreated, abandoned, attacked by another dog, or had a bad experience with a previous groomer.

If you own a nervous or rescue dog, then I’m sure your aware that it takes a long time to build trust, this can be anything from a few visits up to as long as several years (depending on how often visits are). It could take a long time for your dog and groomer to build a trusting relationship. I hope you will also understand this. It’s all about time and patience.


With your dog’s first few visits, I won’t do anything that your dog is not comfortable with, unless I absolutely have to for health reasons such as long nails. This has a detrimental effect on the building of trust and will therefore take longer for the dog to relax in the long term. All work will be attempted on your dog, but I will not force them to have anything done they don’t want to. I will progress slowly doing parts of the groom bit by bit and eventually your dog will allow me to complete a full groom once trust has been gained.


Once your dog has been to visit me a few times, they will relax and realise that coming to the groomers is in fact a good experience that doesn’t cause them any harm or pain and that their owners will always return to pick them up. This is when I will be able to start the full grooming process on your dog with ease and I can start to make them look like the posh pooch you want them to be.


The welfare and happiness of your dog is my main priority. If you want your dog looking show standard on the first visit, then I’m afraid to say I’m not the groomer for you. However, if like me you understand your dog and are willing to give them the patience and time that I’m willing to give them then come along for a visit and I will work on a 1:1 basis with your dog and in time you will be able to see the long term results and they’re very rewarding!


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Puppies Policy


All of the above policies also apply to puppies, but they apply for different reasons.

When puppies come in to this world it can seem a big scary place and everything is a challenge for them to begin with, they learn through socialisation, training and routine and going to the groomers regularly is no different.


Puppies should be introduced to the grooming environment from about the age of 12 weeks (once they’ve had all their jabs and been flea’d, wormed, etc.), this is to try and introduce them to the grooming routine from a young age because there is so much for them to learn whilst they are at the groomers and like anything this takes time and patience. The first few visits with a puppy may not involve any grooming at all, it will just be made as fun as possible for the puppy whilst introducing them to the ‘scary’ equipment. After a few visits aspects of grooming will be gradually introduced and eventually we should have a confident happy dog.


Puppies will keep their baby coat until they are about 2 years old, they will then grow their full adult coat. This then becomes not as fluffy, finer and easy to manage, so you may like a different style for your dog. It’s all fun and games in a grooming salon!


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Bitches In Season Policy


Unless it is absolutely necessary, then you should reframe yourself from bringing your dog to the grooming salon if she is in season.


Whilst a bitch is in season she can become very stressed. If you bring her to the groomers, this can cause extra stress levels on her when she is already a hormonal little girl. If your dog is well over-due for her groom, then you should of course attend your appointment, but you as responsible owners must make sure you’re confident that she will be able to cope with the grooming session. However, you must inform me that she is in season before bringing her to the salon.


Please bear in mind that some planned grooming work may not be able to be completed due to stress levels, especially areas such as the back end.


It is vital your honest and inform me of whether your bitch is in season because if I groom her, when I clean up after you have picked your dog up, I will need to ensure I deep clean everything including my work clothes to ensure that any male dogs that I have booked in for that day don’t pick up on your bitches scent as this will make it very difficult for me to groom them.


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Complaints Policy


If for any reason you are not satisfied with any aspect of your dog’s grooming experience with me, then please do not hesitate to contact me within 48 hours of your appointment, sometimes it can be difficult interpreting a customer’s specific requirements but this can be easily rectified with discussions. We’re all only human and there are answers for everything.


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Late Collections Policy


Due to the nature of how I work with dogs, it is imperative that you are on time to collect your dog from their grooming session. Your dog will know when their grooming session is over and they will be keen to see you again. I also do not have the space to be holding dogs past their appointment times as I have another dog that will be due to come in and be groomed. It would be unfair on the dog and owner that is due in after yours that their space and time be taken up by another dog, this may lead to unnecessary stress and anxiety in both dogs.


Bearing all of this in mind, a boarding charge of £5 for every 15 minutes your dog remains at Paddocks Paws Dog Grooming after the collection time given to you during drop off will be applied.


Again, if you have any queries regarding any of the matters mentioned above or have any concerns of your own that are not listed, then please contact me prior to booking or attending an appointment and we can discuss and put at ease any worries or issues you may have. We are here to help and to provide you and your dog with the best possible dog grooming service. Your happiness and your dog’s happiness and welfare are our main priorities.


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Paddocks Paws Dog Grooming

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